Frequently Asked Questions
MY ACCOUNT QUESTIONS
Yes, this will also help you keep track of your previous purchases and on-the-go orders.
- You’ll need to have a valid email address
- You’ll need to supply your contact information as well as a delivery address
- You need to be 18 years or older
Navigate to the ‘My Account’ page and click on the ‘Lost your password?’ link or click here. Enter the email address that you used for registration and wait for a password reset email to be sent to your inbox.
You can use the menu provided to search products by categories or, alternatively, you can search for the product directly by using the search bar.
Yes, if you have logged into your account while shopping, your order will be saved to your profile and you can continue shopping at a later stage.
COLLECTION & DELIVERY RELATED QUESTIONS
Unfortunately, we do not offer this option.
Products are shipped from our warehouse and not a Mica store closest to you. You can use the website to see if the store closest to you has the product in stock and shop in-store if you’d prefer.
We do not offer an in-store collection.
We do not offer in-store collection as all products are shipped from our warehouse and not a Mica store closest to you.
Yes, delivery is currently the only way to receive your online purchases.
Yes, you can track the progress of your order through the ‘My Account’ page and our delivery partner will also send you updates via SMS/email.
Delivery costs are calculated based on the distance from major cities to the delivery address you have used, as well as the weight of your total order.
This can be done on the ‘My Account’ page or upon checkout when completing your order.
We deliver all over South Africa.
Please note that outlying areas will be delivered to at a higher delivery cost. Please check your delivery costs when checking out. A delivery address will need to be supplied to get an accurate cost
- Products customised to your specifications
- Personalised items
- Items damaged by lightning or any other act of nature
- Products not used in terms of the product’s user manual or purposefully damaged
- Items that are likely to deteriorate or expire rapidly
PAYMENT RELATED QUESTIONS
Unfortunately, this is not currently offered online.
Navigate to your cart and use the checkout option to complete the payment using one of the supplied methods.
We offer a debit and EFT purchase facility online.
Please navigate to our refund/returns form here, fill out all the relevant details and one of our helpful support staff will be in contact with you.
If your payment is unsuccessful, you’ll need to try again.
If your bank doesn’t support online purchases with your current payment method, you’ll need to try a different payment method to complete your order.
At this stage, we accept Credit cards and Cheque cards.
GENERAL QUESTIONS
Please email customer care: [email protected] or visit the ‘Contact Us’ page and complete the inquiries form online.
Not unless otherwise stipulated, printed and social media advertised promotions are only applicable in-store.
Stock availability will be displayed above the ‘Add to cart’ button on the product’s page.
Alternatively, you can click on the ‘Check available stock’ button to view a store near you that will have stock to shop in-store.
Please navigate to our refund/returns form here, fill out all the relevant details and one of our helpful support staff will be in contact with you.
Please navigate to our refund/returns form here, fill out all the relevant details and one of our helpful support staff will be in contact with you.
- Returns will be refunded or exchanged if unused and in its original packaging.
Please navigate to our refund/returns form here, fill out all the relevant details and one of our helpful support staff will be in contact with you.
- You will be sent the correct product if returned unused and in its original packaging.
Please navigate to our refund/returns form, fill out all the relevant details and one of our helpful support staff will be in contact with you.
- Returns are to be made within 7 days of purchase.
- Returns will be refunded or exchanged if unused and in its original packaging.
This option is currently unavailable on our website.
Yes, our website works across all browsers and all devices.
Yes, the website is fully mobile-friendly.
Online shopping is very safe, all purchases are made through a reputable company and none of your credit card details are stored on the site.
You will get an email with confirmation of your order which will also stipulate all the relevant information about your order.
We currently do not offer an app for purchases but our website can be used across all devices and you can shop at any time.
We currently do not offer a loyalty programme for online purchases but we are working on it!